Keeping You Informed:

This page will be updated as new information is available.

Update April 1, 2020


  • The newly passed CARES Act (Coronavirus Aid, Relief, and Economic Security Act) makes changes to how charitable contributions will be treated in the 2020 tax year.
  • Our box office is still closed to foot-traffic and telephone calls, but are available remotely over email.
  • We know you have questions regarding previously purchased tickets; we are working diligently to provide you the information you need and request your patience.


In response to the COVID-19 situation, on March 27, Congress passed the CARES Act (Coronavirus Aid, Relief, and Economic Security Act), which includes a $2 trillion economic stimulus law intended to provide immediate relief for individuals, nonprofits, businesses, and state and local governments. The CARES Act is the third law enacted in response to the COVID-19 pandemic.

Charitable Giving Incentive: Creates a new above-the-line deduction (universal or non-itemizer deduction that applies to all taxpayers) for total charitable contributions of up to $300. The incentive applies to cash contributions made in 2020 and can be claimed on tax forms next year. (Section 2204). The law also lifts the existing cap on annual contributions for those who itemize, raising it from 60 percent of adjusted gross income to 100 percent. For corporations, the law raises the annual limit from 10 percent to 25 percent. Food donations from corporations would be available to 25 percent, up from the current 15 percent cap. (Section 2205).

The text of the bill can be found here:

For a complete understanding of how the CARES Act affects your giving, please consult with your financial or tax planner.

Update March 16, 2020


  • Our remaining 2019-2020 theatre season has been postponed or canceled.
  • Our box office is closed to foot-traffic and telephone calls, but are available remotely over email.
  • We know you have questions regarding previously purchased tickets; we are working diligently to provide you the information you need and request your patience.


In response to the COVID-19 situation, and at the direction of the University of Utah, Pioneer Theatre Company’s facility will be closed through the end of April. The CDC has also recommended that no gatherings over 50 people occur for the next eight weeks, therefore we have currently postponed or canceled our upcoming productions through the end of our season.

Thank you for your patience and understanding during this time.

Our box office and administration are closed to foot-traffic and telephone calls, but there will be a reduced number of staff working remotely to respond to patrons by email.

We know you have questions regarding previously purchased tickets: the options available to you will be determined by our ability (or not) to move our productions to a later date. We can only answer these questions after negotiating with our license holders, and we have not yet been able to do so. Understandably, with the volume of change our country is experiencing, we may need to patiently wait for our licensors to respond.

We will have answers for you as soon as possible, and update this communication, as well as announce our 2020-2021 season.

There WILL be theatre in the future again!

We wish good health to you all and hope for your continued safety. While everyone has a story of being inconvenienced by the COVID-19 situation, please keep in your thoughts the artists and staff whose livelihoods depend on entertaining the public for a living: actors, creative designers, costume shop staff, carpenters, scenic artists, box office personnel, concessionaires, and others.

To reach a member of the box office staff, please email This account will be monitored remotely and you will receive a response within 24 hours.

Be well.

Update March 13, 2020

In light of the evolving COVID-19 (coronavirus) situation, we wanted to reach out with important info about the steps we are taking to ensure the health and safety of you, our audience.

We are diligently monitoring and following all guidelines provided by the State of Utah and the University of Utah, and will continue to follow their lead in the coming weeks. Pioneer Theatre Company’s main stage production of Ass  and remaining readings of “The Messenger” will be canceled.

As cancellations of performances and gatherings become more widespread in the wake of COVID-19, the financial impact on artists around the world is becoming a harsh reality. If you currently hold tickets for Ass, through April 11, 2020, you will receive an opportunity to exchange your tickets for one of two upcoming plays in our 2020-2021 production. All fees will be waived for this period.

If you hold tickets for the matinee or evening readings of “The Messenger,”  you will be contact about a refund. Any refunds of tickets purchased with a credit card will require that you provide the box office your card information. They will be contacting you to facilitate that, or to discuss refunds of tickets purchased with cash/check.

If you would like to support our mission during this difficult time, please consider donating your ticket(s) as a tax-deductible gift to Pioneer Theatre Company.

A few people have reached out to us to inquire about the possibility of live-streaming our performances online as an alternative. The majority of our performers are members of Actors’ Equity Association, the labor union representing American actors and stage managers in the theatre. AEA has strict and particular guidelines about performances being captured on video, and how and when any video can be distributed to the public. The contracts we sign with the rights-holders of the plays and musicals we present also have stipulations about the use of video recordings. While we are in contact with both AEA and various rights-holders and are discussing options for this unprecedented circumstance, we are unable to offer videos of our shows to the public at this time.

We remain committed to your welfare and safety, and therefore are prepared to make new decisions based on evolving information. If you have any questions or concerns, please contact our Box Office at 801-581-6961 (Mon–Fri, 10am–6pm). You may encounter long hold times, so please email us for non-time-sensitive inquiries at

Be well, and we WILL see you at the theatre.