Ticketing Policies


Ticket Exchanges—Single Ticket buyers may exchange tickets for another performance of the same play by calling the box office at least 48 hours prior to the performance date and paying a $5.00 per ticket fee.

Season Ticket Holders and Pass Holders may exchange their tickets for another performance of the same play at no cost (except if there is an increase in the price) by calling the box office at least 48 hours prior to the performance date. Subsequent changes for that production will be subject to a $5 per ticket fee.

Tickets are non-refundable.

Ticket Donations—You may donate your tickets, helping yourself and Pioneer Theatre Company. If you are unable to attend a production, make a tax-deductible gift of your tickets so that we may re-sell them. Call the Box Office prior to the performance.

Children—Children under five years of age are not permitted in the theatre.

Electronic Devices—Please turn off all electronics. Wristwatch alarms and cellular phones must be turned off (not simply set to “vibrate” or “silent”) in the theatre. Even if silent, cellular phones can interfere with our wireless equipment. If you might be paged or need to be reached during a performance, please leave your exact seat location with the Box Office. The number for emergency calls is 801-581-6963.

“Texting” is particularly disturbing to performers and your fellow patrons. Please do not send or receive texts during any performance.

Recorders and cameras are not allowed at any performance.

Smoking is not allowed in any University building.

Curtain Time— Evening performances begin promptly at 7:00 p.m. Monday – Thursday and 7:30 p.m. on Friday and Saturday.  Saturday matinees are at 2:00 p.m., but please check your ticket, or with the box office, as occasionally, start times do change. Please avoid arriving after curtain. To avoid disturbing other patrons, latecomers will not be seated until a scene or act change, and may not be seated in their assigned seats until intermission. This policy has been instituted at the request of many of our patrons.